There may be delays in response times as we work to gather all necessary information to best assist you. Currently, the average response time for cases and callbacks is 2-3 business days. Here are some helpful suggestions to expedite your case:
- If using the Customer Experience Portal, please do not submit more than one case. This may prolong the handling of your initial inquiry.
- If calling, please request a callback. This allows us to process your request in the timeliest manner.
- For warranty claims, please have your serial number on hand. This helps our team assist you as quickly as possible.
At ZLINE, your satisfaction is our top priority. We greatly appreciate your patience and look forward to helping you.