Frequently Asked Questions
ZLINE General Questions
WHERE ARE ZLINE PRODUCTS MADE?
Our products are assembled in ZLINE owned facilities in China, with parts sourced from the US, Italy and Germany. All ZLINE appliances are designed in the USA by Founder Andrew Zuro and his team, and shipped from our facilities in Nevada, Ohio, and Tennessee.
WHERE WILL MY ZLINE PRODUCT SHIP FROM?
ZLINE products are shipped from our facilities in Nevada, Tennessee, and Ohio. Your product should ship from the nearest location, dependent on availability.
WHERE CAN I PURCHASE A ZLINE PRODUCT
ZLINE products are available at several major retailers including Lowes, Home Depot, Best Buy, The Range Hood Store, and many others.
WHERE CAN I SEE A ZLINE PRODUCT BEFORE PURCHASING?
We are currently expanding our in-store availability. Please check our Showroom Map to find a location near you.
WHERE CAN I PURCHASE ZLINE PARTS & ACCESSORIES?
For all out of warranty parts & accessories ordering, you may visit the ZLINE Parts & Accessories Site.
WHAT IF I NEED TO RETURN MY PRODUCT(S)?
If you need to return your ZLINE product, please contact the retailer where you made your purchase. Retailers will have varying return policies.
WHAT IF MY ZLINE PRODUCT ARRIVED DAMAGED?
If your ZLINE product arrived damaged, please contact the retailer where you made your purchase. Retailers will have varying return and exchange policies.
WHAT IF I'M MISSING A PART OR A PART ARRIVED DAMAGED?
Please fill out our contact form at the bottom of the page. Our customer service department will gladly assist with any missing or damaged parts in your order.
WHAT IS THE DIFFERENCE BETWEEN ZLINE DURASNOW® AND CLASSIC STAINLESS STEEL?
Mimicking classic stainless steel, ZLINE's exclusive DuraSnow® appliances feature a finger-print resistant, non-directional brushed stainless steel finish.
WHAT PRODUCT WARRANTIES ARE AVAILABLE WITH ZLINE PRODUCTS?
ZLINE stands by the longevity and durability of their products, while ensuring maximum protection and peace of mind with worry-free product manufacturer warranties. For more information regarding our manufacturer warranties by product category, click here.
HOW DO I REGISTER MY WARRANTY?
Your product warranty is valid form the date of purchase.
HOW DO I GET SERVICE ON MY ZLINE PRODUCT?
If you are under the ZLINE range warranty, please contact us through our Warranty Claim Form to request service on your range.
HOW DO I GET SERVICE IF MY WARRANTY IS EXPIRED?
If your warranty has expired, the ZLINE Customer Service Team will still be able to assist you with support. This will include assessing the issue and assisting with ordering the needed parts.
Note: Once your warranty has expired, ZLINE will no longer cover service, labor, or parts for your product.
WHAT ARE THE CURRENT PROMOTIONS AVAILABLE WITH ZLINE APPLIANCES?
Current promotions on ZLINE appliances can be found on our Promo Page.
HOW DO I MAINTAIN MY ZLINE DURASNOW® APPLIANCE?
Follow the instructional video below for steps on how to maintain your ZLINE DuraSnow® appliance.
WHAT IS ZLINE CROWNSOUND®?
ZLINE CrownSound® Range Hoods feature a high-fidelity bluetooth sound system that is seamlessly integrated in the crown molding. Click Here to Explore CrownSound®