Technical Info

Product Warranties

Warranty Info

COVERAGE

ZLINE warranty periods begin from the original date of product delivery and solely cover the original purchaser of the product, delivered new and in its original carton. The limited warranty covers all parts and labor (if applicable) for necessary repairs if any part of the product, or the product itself, proves to be defective in materials or workmanship.

The product must be deemed serviceable via troubleshooting with the ZLINE Customer Service team. All service (if applicable) on ZLINE products under warranty must be performed by ZLINE-approved and ZLINE-certified service providers unless otherwise specified by ZLINE. Service will be provided during normal business hours. Products must be unobstructed and accessible to the service provider at the time of service.

ZLINE’s liability is limited to the original purchase price of the product. Additional injuries, losses, damages, or other inconveniences caused by product malfunction or defects in materials are not covered under the terms of this warranty.

TERMS

ZLINE warranties apply only to the original purchaser of a ZLINE product installed for normal residential use. This is defined as a single-family, residential dwelling in a non-commercial setting. Any warranty claim stemming from installation, operation, or any other use within a commercial setting is not covered under this limited warranty. Commercial settings include, but are not limited to: schools, churches, hotels, restaurants, vacation rentals such as Airbnb, daycare centers, private clubs, fire stations, common areas in multi-family dwellings, nursing homes, food service locations, and institutional food service locations such as hospitals or correctional facilities.

This warranty is non-transferable and will not under any circumstance be extended based on the date of installation — the warranty period takes effect from the date of product delivery and only covers the original purchaser. The warranty applies only to products installed in the contiguous United States and the District of Columbia.

Failure to secure certified warranty service (if applicable depending on the product) per these terms will result in a forfeiture of the remaining warranty. Out-of-pocket payments will not be reimbursed unless prior approval is received from ZLINE and/or ZLINE-certified service contract partners. Unapproved out-of-pocket payments for service will not be reimbursed. All warranty procedures must be followed to maintain warranty coverage.

If a product qualifies within the service window provided under these warranty terms, and ZLINE is unable to repair the product or a defective part of the product after a reasonable number of attempts, ZLINE reserves the right to offer to replace the defective part or the product or provide the original purchaser a full refund of the purchase price of the product (not including installation, removal, or other charges that were not included in the original purchase price).

The original purchaser of the product must provide the original proof of purchase, including the purchase date, when filing a claim to obtain replacement parts, service, or refunds.Additionally, the original purchaser of the product must provide the serial number of the product when filing a claim to obtain replacement parts, service, or refunds.

This warranty shall not apply to any ZLINE product in which the original factory serial number has been removed, altered, or cannot be readily determined for any reason. Further, ZLINE is not responsible for damage resulting from, but not limited to: shipment, delivery, or improper installation; negligence or improper maintenance, misuse, or abuse of the product; unauthorized alteration, modification, or tampering with the product; accident, fire, floods, pest infestations, pandemics, natural disasters, or any other unpreventable or unexplained acts of nature, commonly referred to as “acts of God”; flare-up fires or damages caused by improper electric supply, electrical line current, voltage, or power surges; and service to correct installation not in accordance with the instructions contained in ZLINE’s product manuals and/or with local government codes.

Please note: Information contained within ZLINE’s installation and user manuals, in addition to product information included on ZLINE’s website and all related digital listings, do not cover every possible condition and situation that may occur during the installation or operation of ZLINE products. ZLINE reserves the right to make changes at any time to its products when considered safe, necessary, and useful. Always check the ZLINE website for the most up-to-date version of its product manuals: zlinekitchen.com/pages/manuals.

Do not install or operate any ZLINE product if it has missing or broken parts or if it arrives damaged due to shipping. If ZLINE products arrive damaged, contact ZLINE Customer Experience at 1-614-777-5004 for help. Failure to report a damaged appliance prior to installation or operation may void the warranty.

ZLINE disclaims responsibility for damage or injury caused by improper installation or use of any of its products. ZLINE is under no obligation, by law or otherwise, to provide concessions, including repairs, prorates, rebates, discounts, or replacements, once the warranty has expired.

service

For warranty service, please contact ZLINE’s Customer Experience team via our Support Portal.

In the event service is dispatched, and it is discovered that the reported issue is not covered under warranty based on the disclaimers above, the customer will be responsible for all service fees. Failure to pay these fees will result in the forfeiture of remaining warranty coverage.

Open Box Warranties

ZLINE Kitchen and Bath Open Box and Scratch & Dent Product Warranty

Effective - 03/01/26

Updated - 05/08/26

ZLINE Kitchen and Bath (“ZLINE”) offers limited product warranties for select discounted inventory sold as Open Box or Scratch & Dent products. Warranty coverage varies by product type as outlined below:

OPEN BOX PRODUCTS (OB1)

COVERAGE

Open Box products are defined as ZLINE products that have not been installed or used, show little to no cosmetic damage, and function as intended. Open Box products are sold “as is”, with warranty coverage limited to functional defects only. Cosmetic imperfections that do not affect product functionality are not covered under this warranty. Open Box products are defined as those with OB1 in the SKU and labeled as Open Box-Great Condition.

If the original purchaser of an Open Box product reports it as defective, the product must first be evaluated for repair through troubleshooting with the ZLINE Customer Experience team. If the product is deemed serviceable, repair will be performed by a ZLINE-approved and ZLINE-certified service provider and conducted during normal business hours.

If the product is deemed not repairable by ZLINE, the original purchaser will be eligible for either:

A refund of the original purchase price (excluding installation, removal, or additional charges); or
An exchange for another Open Box product of equal value, subject to availability.

The original purchaser will not receive a brand-new replacement product under this warranty.

TERMS

Warranty length is consistent with the standard ZLINE warranty period for that product category, but limited to functional defects only. Please refer to the ZLINE Warranty Policy, which covers warranty duration for all product categories.
This warranty applies only to the original purchaser of the Open Box product, delivered in its condition at the time of sale.
Coverage begins on the date the product is delivered to the original purchaser.
Coverage applies only to residential use within the contiguous United States and the District of Columbia.
All claims of functional defects require the original purchaser to provide proof of purchase and the product’s serial number.
ZLINE’s liability is limited to the original purchase price of the Open Box product.
A functional defect is defined as a mechanical or electrical issue that prevents the product from operating as intended.

This warranty does not cover:

Damage resulting from, but not limited to: shipment, delivery, or improper installation.
Damage resulting from, but not limited to: negligence, misuse, abuse, or unauthorized modification.
Damage resulting from, but not limited to: accident, fire, floods, pest infestation, pandemics, natural disasters, power surges, or other uncontrollable events (“acts of God”).
Out-of-pocket payments for unapproved service; such costs will not be reimbursed.
Failure to adhere to these warranty terms will result in forfeiture of remaining coverage.

SERVICE

If the original purchaser of an Open Box product wishes to file a claim for a service repair, please contact ZLINE’s Customer Experience team at 1-614-777-5004 or visit www.zlinekitchen.com/contact.

If service is dispatched and it is determined that the reported issue is not covered under this limited warranty, the customer will be responsible for all related service fees. Failure to pay these fees may result in the forfeiture of remaining warranty coverage.

SCRATCH & DENT PRODUCTS (OB2)

COVERAGE

Scratch & Dent products are items that exhibit cosmetic damage, such as scratches, dents, or other blemishes, but are tested to verify that all core functions operate as intended. Scratch & Dent Box products are defined as those with OB2 in the SKU and labeled as Open Box-Good Condition.

These products are sold “as is,” with warranty coverage limited to functional defects. Warranty claims must follow the same terms as listed in the Open Box Products section of this policy.

TERMS

Scratch & Dent products are sold in their current condition at the time of purchase.
Cosmetic and functional conditions of each unit will be disclosed prior to sale.
The purchaser acknowledges and accepts all visible and potential defects.
ZLINE assumes no responsibility for parts or labor after product delivery.
This policy supersedes any implied warranties of merchantability or fitness for a particular purpose to the fullest extent permitted by law.

For any post-sale inquiries regarding Scratch & Dent inventory, contact your ZLINE Dealer representative.