ZLINE Honored for Best Customer Service Experience at the 2025 Last Mile Retail Awards

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Image Courtesy of Last Mile Retail Awards.
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ZLINE Honored for Best Customer Service Experience at the 2025 Last Mile Retail Awards

We are proud to announce ZLINE accepted the prestigious “Best Customer Service Experience” award in the Appliances category at the 2025 Last Mile Retail Awards on May 21 in Nashville, Tennessee. This accolade celebrates ZLINE's unwavering commitment to delivering exceptional customer service throughout the entire shopping journey.

ZLINE was one of 19 companies honored at the inaugural event, joining the likes of Lowe’s, ACE Hardware, Macy’s, Tractor Supply Co., and others recognized for excellence in last-mile delivery, customer experience, and supply chain innovation.
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From left, Director of Regional Distribution Josh Crossno, Logistics Manager Robyn Van Sooy, Operations Manager Delaney Korte, and Director of Logistics Derek Wilcox represented ZLINE at the inaugural Last Mile Retail Awards on May 21 in Nashville. Image Courtesy of Last Mile Retail Awards.
“Winning this award is incredibly meaningful because it affirms what we set out to do every day: provide a customer experience that’s as exceptional as the appliances we create,” shares Director of Regional Distribution Josh Crossno, who oversees logistics and delivery operations at ZLINE’s expansive warehouse network in Tennessee. “We’re proud to be recognized among industry leaders for prioritizing our customers from the first point of sale to final-mile delivery.”
The Last Mile Retail Awards spotlight retailers who excel in providing personalized interactions, seamless shopping experiences, efficient checkout processes, and outstanding post-purchase support. ZLINE's dedication to these principles has set a new benchmark in the appliance industry.

"This recognition highlights ZLINE’s commitment to exceptional service, seamless support, and outstanding post-purchase experiences," notes the Last Mile Retail Awards team. "From personalized assistance and product education to responsive warranty support and industry partnerships, ZLINE continues to set the bar for customer excellence."

Founded in 2007 by President Andrew Zuro, ZLINE is a family-owned appliance company based in Reno, Nevada, with additional locations in Tennessee and Ohio, ensuring swift delivery times for cross-country shipments due to its strong warehousing foothold on the East and West coasts.
“We’ve invested heavily in our logistics infrastructure because we know how much final-mile service matters for every customer,” says ZLINE Director of Logistics Derek Wilcox. “Whether we’re delivering for a family’s first home, dream kitchen remodel, or a multi-unit building development, we strive to reduce shipping times while consistently elevating our levels of service.” 

ZLINE's achievement reflects its holistic approach to customer satisfaction, encompassing everything from initial engagement to post-purchase support. As the company continues to innovate and prioritize customer needs, this award serves as a testament to its leadership in delivering unparalleled service in the appliance sector.
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Presented in partnership with Home Delivery World and RETHINK Retail, the Last Mile Retail Awards is an emerging national platform that brings together top executives, retail innovators, and appliance manufacturers who are working to shape the future of fulfillment.

“This isn’t just about delivery—it’s about how the best brands are turning logistics into loyalty,” Arelis Bonilla, Founder of the Last Mile Retail Awards, said in a statement. “These awards highlight the companies raising the bar in the most competitive space in retail.”

For more information about the Last Mile Retail Awards and a full list of honorees, visit the official website.

With ZLINE, luxury isn’t meant to be left desired—it’s meant to be attainable.